At Lily Gizmos, we want you to be completely satisfied with your purchase. If you’re not happy with your order, please read our return and refund policy below.

  1. Return Eligibility

    • Returns are accepted only for damaged or defective items. If you receive an item that is defective or damaged, please notify us within 7 days of receiving your order.
    • Non-defective items cannot be returned. We do not accept returns for reasons such as “change of mind” or “incorrect order.”

  2. How to Initiate a Return

    • To initiate a return, please send us an email at [email protected] with the following details:
      • Order number
      • Description and photos of the damaged/defective item
      • Your contact information

  3. Return Process

    • Once we confirm your return request, we will provide instructions on how to return the item.
    • You will be responsible for the return shipping costs unless the item is defective or damaged.
    • Returns must be sent back in their original condition, including packaging.

  4. Refund Process

    • Refunds will be issued only for damaged or defective items.
    • The refund will be processed within 7 to 10 business days after we receive the returned item.
    • Please note that refunds will be made in the form of cash on delivery for the value of the returned items.

  5. Non-returnable Items

    • Items that are used or altered in any way are not eligible for return.
    • Products sold at a discounted price are non-refundable, unless defective.

  6. Cash on Delivery Refunds

    • Since we only accept cash on delivery (COD), refunds for returns will also be processed via cash on delivery. Our delivery team will contact you to arrange a suitable time for the COD refund.

  7. Exchange Policy

    • We do not offer exchanges for items. If you receive a defective or damaged item, please return it and place a new order for the correct item.

  8. Contact Us